We maintain necessary and appropriate safeguards for the protection of your personal information.
Appropriate Collection and Use of Personal Information
Personal information you provide us will be handled with the utmost confidentiality and will only be used by Flexstay Hotel Management Co., Ltd. (hereinafter referred to as "we") and the shared user as in below. We will not disclose and/or provide any personal information to third parties without your consent.
We use SSL (Secure Socket Layer: a cryptographic security system) to protect your personal information when you send data online through our reservation system. Using an SSL-compatible browser, encrypted personal information is transmitted via the internet. We place a supervisor in charge of each department or division handling personal information to be responsible for the protection of your personal information.
Supervision of Employees and Entrusted Partners
We impose on our employees the obligation to protect the confidentiality of personal information as well as conduct employee education on the protection of personal information. When we entrust the management of personal information to a third party, we review their security measures in the protection of personal information before entering into a confidentiality agreement.
Use of Personal Information
We collect personal information in order to understand our customers and their usage of our services, as well as to analyze information for the improvement of our services. The information may also be used to verify customer's identity. Those who entrust property management to us or lease property to us may also use the information for audit and investigative purposes. There may be cases where we send you information of our services, products of affiliate companies or other beneficial services by e-mail or by direct mail. This service however, can be discontinued at your request.
Complaints Regarding Handling of Personal Information
If you have a complaint about the handling of your personal information, please contact us at the following address and we will provide you with a response within reasonable grounds and to the best of our ability.
[Address] Personal Information Manager, Flexstay Hotel Management Co., Ltd. 1-24-1 Hongo Bunkyo-ku, Tokyo 113-0033.
Our Efforts Towards Protecting Personal Information
We will take appropriate measures to improve our efforts and update our policies as stated above, in order to promote and improve the handling of personal information.
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